Shipping policy

SHIPPING POLICY

Last updated: August 2026

Our Commitment to Live-Plant Delivery

Every tree, shrub, and perennial we ship is nursery-fresh and packed with one goal: arriving healthy, rooted, and ready to thrive. Because we ship living plants, our shipping practices go beyond standard parcel logistics — they're an extension of our horticultural care.

Processing & Shipping Times

Orders are processed Monday through Friday. Most orders ship within 1–3 business days of purchase. During peak seasons (spring and fall), processing may extend to 3–5 business days — we'll always communicate any delay by email.

We do not ship on weekends or federal holidays to ensure plants are never held in transit over a weekend without climate-controlled handling.

Carriers

We ship via FedEx, UPS, and USPS, selecting the carrier and service level best suited to your location and the plants in your order. Shipping rates are calculated in real time at checkout based on your delivery address and order weight.

Expedited shipping options may be available at checkout for time-sensitive deliveries.

How We Pack Your Plants

Live plants require more than a box and some packing peanuts. Every order is packed by hand using:

  • Moisture-retaining materials to keep root systems hydrated throughout transit
  • Secure inner bracing to prevent shifting and stem damage
  • Breathable outer packaging sized to the plant's canopy and root ball
  • Heat or cold packs included seasonally when temperatures warrant

Our goal is for your plant to arrive looking like it just left the nursery — because it did.

Where We Ship

We ship to all 48 contiguous United States. We do not currently ship to Alaska, Hawaii, U.S. territories, or internationally, as live-plant regulations and transit times make safe delivery impractical to those destinations.

Certain plants may be restricted from shipping to specific states due to agricultural regulations. If a restriction applies to your order, we'll notify you promptly.

Arrival Guarantee

We stand behind every plant we ship. If your order arrives damaged, dead, or in unacceptable condition, our Arrive Alive Guarantee covers you. Please review the full terms and claim process at BringMeATree.com > Arrive Alive Guarantee — and always photograph your plant upon arrival if you have any concerns.

Claims must be submitted within 24 hours of delivery with photos. We'll make it right.

Tracking Your Order

You'll receive a shipping confirmation email with a tracking number as soon as your order leaves our facility. We recommend monitoring your shipment and being available to receive it promptly — especially in extreme heat or cold.

Questions about your shipment? Contact us at support@bringmeatree.com and we'll respond within one business day.